The OCYA is currently in the process of developing a Quality Assurance Framework. This Framework will assist in linking current OCYA quality assurance practices, and in the development of new practices.
Some examples of our current quality assurance practices include:
Service Standards and targets for compliance. These standards are reviewed by independent reviewers for 100% of files that have closed in the previous year. The results of these reviews are posted on our website annually.
The office also contacts young people, aged 12 and to complete a telephone survey regarding their level of satisfaction with the services they receive from their advocate or LRCY lawyer.
Evaluations are used for some presentations.