Office of the Child and Youth Advocate

OCYA Complaints Policy


The Office of the Child and Youth Advocate is an organization that strives towards continual improvement and is committed to providing high quality services to children and youth. If you have a complaint about our work or service, we will do our best to listen and seek to understand your concerns. We will also try to address your complaint and learn from it, which will lead to improved services for all. OCYA staff believe that learning from complaints is a powerful way to increase trust from those who we deal with. All complaints are treated seriously, with courtesy and fairness.
 

What is a complaint? It is any dissatisfaction with the services we provided or with the behavior of our staff.
 

Who can make a complaint? Anyone can make a complaint. A complaint can even be made on someone’s behalf.
 

How can a complaint be made? A complaint can be made by:

 

Who will handle your complaint? We recognize that most complaints will be raised informally and be dealt with promptly by the employee who you are dealing with. If you are unsatisfied with the response you receive, you may ask for the involved manager to assist in resolving your complaint.
 

What can you expect after the manager has received your complaint?

 
If you are dissatisfied with the manager’s response, you may ask the Executive Director of Child and Youth Advocacy to hear your complaint.