Contact Us

If you have questions about your rights as a young person, need legal help, or need to speak out, we’re here for you.

Talk to Us

Toll-free: (800) 661-3446
or Email:

Northern Alberta

Call: (780) 422-6056

Southern Alberta

Call: (403) 297-8435

If you aren’t sure which region you are in it’s ok, we will help you no matter which number you call.

Office Hours

OCYA offices are open Monday to Friday from 8:15 a.m. to 4:30 p.m. Our offices are closed for lunch from 12 to 1 p.m., and are closed on all Statutory Holidays.

  • All calls to our office are important and we will return messages left on our voicemail systems as soon as possible during regular business hours.
  • You can also reach us by email at:


It is important to know that our office does not investigate reports of child abuse or neglect.  If you are concerned that a young person is being abused or neglected please call:Crisis at (780) 422-2001 or at (800) 638-0715 – Calgary SSRT at (403) 297-2995

Technical Issues: If you experience technical issues on this website, please contact

Office Locations

North Office

Call: (780) 422-6056

Toll-free: (800) 661-3446

Fax: (780) 422-3675

#600, 9925 109 Street NW

Edmonton AB T5K 2J8

South Office

Call: (403) 297-8435

Toll-free: (800) 661-3446

Fax: (403) 297-4456

#2420, 801 6 Avenue SW

Calgary AB T2P 3W3

Media Inquiries

Stephanie Shantz

Communications Manager


Call: 780-218-9429

OCYA Complaints Policy

If you have a complaint or other concern, click here to see our complaints policy.

Are you in crisis?

Crisis Support Centre (Edmonton) 24 hour distress line: (780) 482-HELP (482-4357)

Distress Centre Calgary (Calgary) 24 hour distress line: (403) 266-4357

St. Paul & District Crisis Centre (All of Alberta) 24 hour toll-free: (800) 263-3045

The Child Abuse Hotline: (800) 387-KIDS (387-5437)