Accountability Policies & Procedures
The Office of the Child and Youth Advocate (OCYA) is committed to providing high quality services to children and youth and to continually improving our work.
OCYA Complaints Policy
It is a way to tell us you are unhappy with the services we provided or with the behaviour of our staff.
Anyone. A complaint about the OCYA can also be made on someone’s behalf.
Phone: 780-422-6056 or 800-661-3446
Email: ca.information@ocya.alberta.ca
In writing:
600, 9925 109 Street NW
Edmonton AB
T5K 2J8
Fax: 780-422-3675
We recognize that most OCYA complaints will be raised informally and be dealt with promptly by the person you are working with. If you are not happy with the response you receive, you may ask for their manager to help solve the problem.
- acknowledgement within two working days that it has been received and when you can expect a response
- the involved staff or lawyer will be told you have contacted OCYA and what your concerns are
- a response that is prompt and within the period of time you were told
- a fair review of your OCYA complaint
- a clear and understandable response (in writing, if you request it)
If you are not happy with the manager’s response, you may ask the Deputy Advocate, Direct Advocacy Services to hear your complaint.
If you have a complaint about the OCYA, we will listen to and work to understand your concerns. We will do our best to address the issue and learn from it, which helps improve services for all young people. We believe this is a powerful way to build trust with those we serve. All OCYA complaints are treated seriously, with courtesy and fairness.
Policies and Procedures
Are you interested in learning more about the policies & procedures that guide our work? You can review our policies & procedures below.
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